Website Privacy Policy

RYNA Health, LLC (“RYNA,” “we,” “us”) respects your privacy. This Privacy Policy explains what information we collect through www.rynahealth.com (the “Site”), how we use and share it, and the choices you have.

1. Information we collect

Information you provide

• Account & contact details: name, email address, phone number, mailing address, date of birth.
• Health information: intake questionnaire responses, medical history, medications, allergies, height and weight, and laboratory results.
• Payment information: processed by our third-party payment processor. We do not store full payment card numbers on our systems.
• Communications: messages you send to our support team or your care team.

Information collected automatically

• Device and browser type, IP address, pages viewed, and referring pages.
• Cookies and similar technologies used to operate the Site, remember your preferences (such as your language selection), and measure general Site performance.

2. How we use information

• To create and administer your account and to route your request to a licensed clinician.
• To facilitate clinical evaluation, laboratory ordering, prescribing, and pharmacy fulfillment.
• To process payments and manage your program term, renewals, and cancellations.
• To provide customer and clinical support and to send service-related notices.
• To operate, secure, troubleshoot, and improve the Site.
• To comply with legal, regulatory, and professional obligations.

3. Health information is not used for advertising

We do not sell your personal information, and we do not sell or rent Protected Health Information. We do not use your health information, intake responses, or laboratory results for advertising, marketing analytics, or audience targeting, and we do not disclose PHI to advertising networks or social media platforms.

4. How we share information

• Treating clinicians and the professional entity providing your clinical care.
• Licensed pharmacies that dispense and ship prescribed medication.
• Clinical laboratories that perform ordered lab work.
• Service providers (payment processing, hosting, secure messaging, customer support) that act on our instructions under written agreements, including HIPAA business associate agreements where applicable.
• Legal and safety disclosures where required by law, subpoena, or to prevent serious harm.
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to applicable law.

5. Cookies and your choices

Most browsers let you refuse or delete cookies through their settings. Some parts of the Site may not function properly without cookies. We honor recognized browser-based opt-out preference signals where required by law.

6. Data security

We maintain administrative, technical, and physical safeguards designed to protect the information we hold, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain personal information for as long as needed to provide services and to satisfy legal, regulatory, tax, accounting, and professional recordkeeping obligations. Medical records are retained by the treating professional entity in accordance with applicable state law.

8. Your rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, and to appeal a denial of such a request. Rights regarding your medical record and PHI are described in the Notice of Privacy Practices. To make a request, email [email protected]. We will not discriminate against you for exercising these rights.

9. Children’s privacy

The Site is intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us so we can delete it.

10. Third-party links

The Site may link to third-party websites, including pharmacies and laboratory providers. Their privacy practices are governed by their own policies, which we do not control.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date and, where required by law, provide additional notice.

12. Contact us

RYNA Health, LLC
Email: [email protected]
Website: www.rynahealth.com