Cancellation and Refund Policy

This Cancellation and Refund Policy applies to programs and services purchased through www.rynahealth.com and forms part of our Terms of Use.

Cancelling your program

You may cancel your program at any time. To cancel, contact us at [email protected] or through the secure messaging function in your patient account. There is no cancellation fee and no penalty for cancelling.

Cancellation stops all future billing. To avoid being charged for the next billing period, your cancellation request must be received at least 48 hours before your next scheduled billing date. Cancellation does not retroactively cancel a period that has already begun, and medication already shipped or in the process of being dispensed cannot be cancelled.

If you are not eligible for treatment

If, following your clinical evaluation, the licensed clinician determines that treatment is not clinically appropriate for you and no medication is prescribed, you will receive a full refund of amounts paid for that program. No action is required on your part.

Refunds on multi-month plans

Multi-month plans (for example 3-month, 6-month, or 12-month terms) are billed for the full term you select and are dispensed in scheduled shipments. If you cancel mid-term, you may request a refund for any full, unshipped months remaining in your term. Months already shipped, dispensed, or in progress are not refundable.

Medication is not returnable

For patient-safety and regulatory reasons, prescription medication cannot be returned, resold, reused, or refunded once it has been dispensed and shipped. This applies even if the medication is unopened. Please do not ship medication back to us or to the pharmacy.

Damaged, defective, or lost shipments

If your medication arrives damaged, appears compromised, or does not arrive, contact us within 7 days at [email protected]. We will arrange a replacement shipment at no additional cost, or issue a refund where a replacement is not possible. Do not use medication that appears damaged or tampered with.

Consultation and membership fees

Amounts attributable to clinical evaluation and care services are non-refundable once the evaluation has been performed, except where a refund is required by applicable law or where no clinical evaluation occurred.

How refunds are issued

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the credit to appear, depending on your bank or card issuer.

Billing questions and disputes

If you believe you were billed in error, contact us at [email protected] before disputing the charge with your bank so that we can resolve it directly and promptly.

Changes to this Policy

We may update this Policy from time to time. The version in effect at the time of your purchase governs that purchase. Updates are posted here with a revised “Last updated” date.

Contact us

For cancellations, refunds, or any question about this Policy:

RYNA Health, LLC
Email: [email protected]
Website: www.rynahealth.com
Full terms: www.rynahealth.com — Terms of Use